Privacy Policy

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Privacy Policy


LAST UPDATED: October 16, 2012

This Privacy Policy describes our policies on the collection, use and disclosure of your information in connection with your use of this website, (“Site”).   Information collected on this Site may be used in the manner described below by J.Truly, our labels, agents, subsidiaries, trusted partners and affiliates acting on our behalf (collectively, “J.Truly”). When used herein, the terms “we”, “us” and “our” refer to J.Truly.

When this Privacy Policy uses the term “personal information,” we mean information that identifies a particular individual, such as full name, street address, telephone number or email address.

We encourage you to review the entire Privacy Policy. Please click on any of the links below to review that particular section.

Collection and Use of Personal Information

We may collect the following personal information from you:

  • Contact information such as name, email address, street address, and phone number
  • Billing information such as credit card number and billing address
  • Demographic information such as age, gender, interests, country and zip code
  • Unique identifiers such as user name and password
  • Preference and other information such as product wish lists, order history, marketing preferences and cell phone carrier
  • Location information such as your actual or approximate location


We may use this information to:

  • Send you requested updates and newsletters about J.Truly, or related special offers
  • Send you requested product or service information
  • Fulfill your order
  • Send you an order confirmation
  • Respond to customer service requests, questions and concerns
  • Send you marketing communications
  • Administer promotions and sweepstakes you enter and notify you of the results
  • Improve our marketing efforts
  • Conduct research and analysis
  • Display content based upon your location and/or interests
  • To provide location services such as “tagging” and “check-in”


We also may automatically collect information about your computer as you browse this Site. Please see the Tracking Technologies section of this Privacy Policy.  We will use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

Social Networks/Online Communities

We will enable you to access third party social media sites from this Site, including Facebook and Twitter.  These third party sites will allow you to post and share certain personal or other information with that site.  Please be aware that the privacy policy of that site will apply to any content you provide them in these instances.  We do not allow these services to provide any personal information or content back to our Site.  To request removal of your personal information from this Site, contact us at If we are unable to remove your personal information, we will respond to your request with the applicable reasons.


You may purchase JTruly’s music or merchandise from this Site.  This Privacy Policy applies to any personal information you provide in connection with any such purchases.  In some instances, you may be directed to a third party site to initiate your transaction.  These third party sites will be clearly identified and link to their own privacy policies so you know which company is collecting your personal information.  You should refer to those policies for any privacy-related concerns regarding your purchase with them.



Information Sharing

We may share your personal information with third parties in the ways that are described in this Privacy Policy. We will provide your personal information to companies that help us with our business activities (e.g. processing credit card transactions, shipping your order, assisting us in Site operations, providing customer service, delivering email newsletters, etc.) or that assist us in improving our products, content, services or advertising.  These companies are authorized to use your personal information only as necessary to provide these services.

We may also share your personal information:

  • With J.Truly affiliates and representatives
  • With third parties in whose products or services we think you may have an interest, with your prior consent to do so.
  • As required by law, such as to comply with a subpoena or similar legal process
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a government request
  • To any other third party with your prior consent to do so



You may choose to stop receiving newsletters, updates or marketing emails by following the unsubscribe instructions included in these emails. Some Sites also allow you to change your email preferences within your online profile.

Tracking Technologies

We and our third party partners may automatically collect information as you browse our Site such as the domain name, Internet Service Provider, browser type and version, operating system and device type, average time spent on our Site, pages viewed, information accessed, the Internet Protocol (IP) address you use to connect to the Internet and related geographical information about your computer. Such information is sometimes referred to as web analytics and/or clickstream data.

We may use cookies and other technologies such as web beacons to keep track of your visits, preferences and profile information.  This information is used to make this Site easier to use, improve our advertising, and to provide you with a more personal and convenient experience. For example, we may use this information to store some of your preferences or to provide you with tailored advertisements related to your specific interests.

We may use Flash cookies to store some of your preferences or personal information.

In some of our email messages, we may use “click-through URLs” or pixel tags to determine whether the email has been opened and to measure the effectiveness of our customer communications.  This data may also be used to gauge your interest in particular topics, so we can deliver a more relevant, personal and convenient user-experience.


The security of your personal information is important to us. If you choose to use a third party payment option to pay for your order, its privacy statement and security practices will apply to your information.  We encourage you to read that privacy statement before providing your information.

Updating Your Personal Information

To update your billing or shipping information for purchases, please follow the customer service instructions in your order confirmation email.

If you wish that we no longer use your information to provide you services contact us at


Consent to Processing

This Site is operated in the United States. If you are located in the European Union, Canada or elsewhere outside of the United States, please be aware that information we collect will be transferred to and processed in the United States. By using our Site, or providing us with any information, you fully understand and unambiguously consent to this transfer, processing and storage of your information in the United States, a jurisdiction in which the privacy laws may not be as comprehensive as those in the country where you reside and/or are a citizen.

Additional Information

Widgets – Our Site(s) may include interactive mini-programs that provide specific services from another company (e.g., displaying digital news feeds, playing music, “liking” or sharing content, etc.), often referred to as widgets. You may have the opportunity to submit personal information, such as your email address, for collection through a widget. A widget may also use browser or Flash cookies and/or collect clickstream and usage data. Information collected by a widget is governed by the privacy policy of the company that created it.

Links to Other Site(s) – Our Site(s) includes links to other site(s) whose privacy practices may differ from those of J.Truly.  If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any site you visit.

Children – We do not attempt to collect any personal information from those under the age of 13. If you feel that we have unknowingly collected information from someone under the age of 13, please contact us immediately at and this information will be removed.

Changes To This Policy

By using this Site, you agree to the terms of this Privacy Policy.  We may amend this Privacy Policy at any time and, as such, we encourage you to periodically review this page for the latest information on our privacy practices. If we make a material change to the way in which we collect, use, and/or share your personal information, we will send an email to users who have provided an email address or post a notice on this Site prior to the change becoming effective.  Your continued use of this Site after a revised version of this Privacy Policy has been posted will signify your consent to the terms of such revised policy.

Questions About This Privacy Policy

If you have questions or concerns regarding this Privacy Policy, you should first contact J.Truly. You can contact us about this Privacy Policy by emailing us at

Copyright © 2012 J.Truly. All rights reserved.